Frequently Asked Questions

You can book a trip by contacting us through our website, calling our travel experts at +91 98765 43210, or emailing us at info@travelez.in. We'll understand your preferences and create a personalized itinerary for you.

We accept credit cards, debit cards, net banking, UPI, and bank transfers. For international bookings, we also accept major international cards. All payments are processed through secure payment gateways.

Absolutely! We specialize in group tours for families, corporate teams, and friends. Group bookings often come with special discounts. Contact us for customized group packages.

We recommend booking at least 4-6 weeks in advance for domestic trips and 8-12 weeks for international destinations. This ensures better availability and pricing. However, we can also arrange last-minute trips based on availability.

Our cancellation policy varies based on how far in advance you cancel. Cancellations 45+ days before departure receive a full refund minus ₹500 processing fee. 30-44 days: 75% refund. 15-29 days: 50% refund. 7-14 days: 25% refund. Less than 7 days: No refund.

Refunds are typically processed within 7-14 business days after approval. The amount will be credited to the original payment method. Bank processing times may vary.

Yes, you can reschedule your trip subject to availability. Rescheduling requests made 30+ days before departure are usually accommodated with minimal or no additional charges.

You'll need a valid passport (with at least 6 months validity from return date), appropriate visa for your destination, travel insurance documents, and confirmed flight/hotel bookings. Some countries may require additional documents like vaccination certificates.

Yes, we provide visa assistance for all destinations. Our team will guide you through the application process, help prepare documents, and track your application. Note that visa approval is at the discretion of the respective embassy/consulate.

In case of visa rejection, we'll help you understand the reason and guide you on reapplication if possible. Refund for the trip will be processed as per our cancellation policy, minus any non-refundable visa fees and processing charges.

Our 24/7 support team is always available. You can reach us anytime for emergencies. We'll coordinate with local partners, hotels, and authorities to assist you. We recommend keeping our emergency contact number saved on your phone.

Minor changes can often be accommodated based on availability. Please contact our support team, and we'll do our best to help. Additional charges may apply for significant changes.

Our team will immediately work on rebooking and adjusting your itinerary. We'll coordinate with hotels and local partners to minimize disruption. Travel insurance can help cover additional expenses in such situations.

Our packages typically include flights, accommodation, airport transfers, selected meals, sightseeing tours, and travel insurance. Specific inclusions vary by package and are clearly mentioned in your itinerary.

Yes, all displayed prices include applicable taxes and fees. There are no hidden charges. Any additional costs (like visa fees, travel insurance upgrades, or optional activities) will be clearly communicated upfront.

Absolutely! Personalized itineraries are our specialty. Tell us your preferences, budget, and travel dates, and we'll create a bespoke travel plan just for you.

Yes! We offer early bird discounts, group booking discounts, and seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.